Online Therapy & Telehealth Psychology
Online therapy, also known as telehealth psychology, allows clients to access professional mental health support through secure video or phone appointments where suitable. At HMCE, telehealth support is provided within our Psychology services and may be helpful for people who need flexible access to care across Australia.
This page is designed to align with the appointment types shown in our booking system, such as Initial and Subsequent Psychology appointments, plus relevant funding pathways. Online therapy is not a separate billable service — it is a delivery option that may be used within standard psychology care, depending on clinical suitability and individual needs.
What Is Online Therapy?
Online therapy allows you to speak with a psychologist from a private location using secure video or phone appointments. Sessions still focus on understanding your concerns, setting goals, and developing practical strategies to support your mental health and everyday functioning.
Telehealth may be useful when travel, location, work commitments, family responsibilities, health concerns, or time limitations make in-person appointments difficult.
Who Online Therapy May Suit
Online therapy may be helpful for clients who want flexible access to psychological support while still receiving structured, professional care.
- People living in regional or remote areas
- Clients with busy work, study, parenting, or caregiving schedules
- People who have difficulty travelling to a clinic
- Clients who feel more comfortable starting therapy from home
- People needing continuity of care while travelling or relocating
- Clients who require flexible appointment access due to health or mobility needs
What Happens in an Initial Online Psychology Appointment
The Initial Appointment focuses on understanding your current concerns, history, goals, and support needs. Your psychologist will explore what has been happening, what you would like help with, and whether telehealth is clinically appropriate for your situation.
Where relevant, your psychologist may discuss your privacy at home, safety planning, technology access, preferred communication style, and whether online or in-person care is the best fit.
What Happens in Subsequent Online Appointments
Subsequent Appointments focus on continuing therapy, reviewing progress, and developing strategies that can be applied in daily life. This may include coping skills, emotional regulation, reflection, problem-solving, behaviour change, or other evidence-informed approaches based on your needs.
Your psychologist will continue to review whether telehealth remains suitable and whether any adjustments are needed to support your care.
Preparing for an Online Therapy Appointment
To get the most out of your online appointment, it is helpful to prepare a quiet, private space where you feel comfortable speaking openly.
- Use a device with a working camera and microphone if attending by video
- Check that your internet connection is stable
- Choose a private space where you are unlikely to be interrupted
- Use headphones if this helps improve privacy
- Have any referral, funding, or appointment details ready if required
- Let HMCE know if you are unsure how to access your appointment
Funding Pathways and Booking Options
HMCE’s booking categories list appointment types and funding pathways. Online therapy is accessed through those same Psychology options. To avoid confusion: choose the appointment type that matches your funding pathway and whether it is your first or a subsequent session.
- Private appointments — choose the relevant Initial or Subsequent Psychology appointment.
- Medicare where eligible — choose the listed Medicare option if you meet referral and eligibility requirements.
- NDIS Psychology — choose the appropriate NDIS Psychology session type.
- WorkCover — choose the WorkCover appointment type as listed.
- ADF/DVA — choose the relevant ADF or DVA appointment pathway where applicable.
If you are unsure which option applies, please contact HMCE before booking. We can help you select the appointment type that best matches your pathway.
Frequently Asked Questions
No. Online therapy is provided within HMCE’s Psychology appointments. This page describes a delivery option for care rather than a separate service category.
For many concerns, telehealth psychology can be a helpful and effective way to access support. Suitability depends on your needs, goals, privacy, safety, and clinical considerations.
You usually need a device with a camera and microphone, a stable internet connection, and a private space. Some appointments may also be suitable by phone where clinically appropriate.
Medicare rebates may be available for eligible clients with the correct referral or Mental Health Treatment Plan requirements. Please confirm eligibility before booking.
In some cases, yes. This depends on availability, clinical suitability, appointment type, and funding requirements.
You can start through the booking page or contact HMCE if you are unsure which appointment type matches your situation.
Why Choose HMCE
HMCE provides professional, evidence-informed psychology care with flexible appointment options where clinically appropriate. Our approach focuses on practical support, continuity of care, and helping clients access therapy in a way that fits their circumstances.
Looking for online psychology support? Contact HMCE to ask a question or get help choosing the right appointment type.
